REFUND POLICY

    GLAS maintains a No Refund Policy for all camp, program, and activity reservation payments with the following exceptions:

    • Council Cancellations: If the Council cancels a camp, program, or activity, units/scouts will be offered the option of a full refund, a credit toward future programs, or to donate the deposit. Credits are valid for up to six (6) months.
    • Extenuating Circumstances: If a unit or scout encounters an extenuating circumstance (e.g., medical), a refund may be filed with supporting documentation. Claims will be reviewed on a case-by-case basis by the Director of Finance, and does not guarantee refunds.
    • Process: All refund claims must be submitted to Andrea.Villalobos@scouting.org . Requests must be submitted prior to the start of the event; refund requests will not be granted after the event has taken place. Approved refunds may take 2-4 weeks to process.

    Other refund terms remain in effect:

    • Deposits: All deposits are non-refundable
    • Cancellations: Payments made toward camp reservations are otherwise non-refundable.

    Changes After Arrival: Once camp, program, or activity has begun, only changes due to program modifications will result in a refund or credit

    RESERVATION POLICY

    • Please reserve only the number of spaces you can reasonably guarantee to fill.
    • Do not assume additional spaces will be available later; camp weeks often fill to capacity, and we may not be able to accommodate your entire troop if you underestimate.
    • Units are strongly encouraged to secure participant commitments early.
    • Once the balance has been paid in full, no refunds will be issued for participants who drop from the reservation, though the Council will accept a name change or alternate attendees.

    RESERVATION CHANGES

    • Increases: Additional participants may be added to your reservation until camp is full. Once capacity is reached, no further increases can be made.
    • Decreases: Reductions in participant numbers are permitted until thirty (30) days before the start date. No refunds will be issued if a decrease results in an overpayment or credit balance.

    PAYMENTS

    • Payments must be received by the published payment deadlines
    • Final balance is due no later than five (5) days before arrival.

    SCHOLARSHIPS (CAMPERSHIPS)

    • Campership applications are due from units by February 28th.
    • Camperships that are awarded will be applied to the reservation by April 1st
    • Any payments before the campership award date will not be refunded.